Beyond documentation, the skills and expertise of technical writers can help engineering work better, grow faster, become more efficient, and eliminate unnecessary drama stemming from poor communication. Read on for key insights from one of software’s brightest, Ron Lichty, co-author of Managing the Unmanageable.

We provide technical writing services on a project, contingent staffing, or temp-to-perm basis to help you beat the curse of knowledge.

Discover ways you can defend your budget for technical writers, and see how technical communication excellence improves your business.

Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!

Producing content in large organizations can be tricky. Good product teams can take ownership but fracture the customer experience across products. This webinar discussion offers solutions, advice for considering trade-offs, and best practices. Check it out, and let us know what you think.

Tune in to hear the 50th episode of Writers Drinking Coffee, where Expert Support CEO Paul Gustafson is the special guest, and learn how empathy enhances all forms of writing.

In times of change and uncertainty, unpredictable software projects can be even harder to manage. In such stressful times, documentation teams can be asked to do the impossible. Read this to learn how “schedule chicken” is played, and how it can help you navigate through turbulent times.

Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.