Beyond documentation, the skills and expertise of technical writers can help engineering work better, grow faster, become more efficient, and eliminate unnecessary drama stemming from poor communication. Read on for key insights from one of software’s brightest, Ron Lichty, co-author of Managing the Unmanageable.
Better Engineering via Technical Communication Excellence Read More »
Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!
Tune in to hear the 50th episode of Writers Drinking Coffee, where Expert Support CEO Paul Gustafson is the special guest, and learn how empathy enhances all forms of writing.
Expert Support on Writers Drinking Coffee Podcast Read More »
The quality of API documentation is a key differentiator for API providers, and directly impacts both API adoption and satisfaction. To be competitive, your API documentation has to be really good. But what does that really mean? This post explains.
Why You Need One, and What It Is: The Ideal API Reference Read More »
In times of change and uncertainty, unpredictable software projects can be even harder to manage. In such stressful times, documentation teams can be asked to do the impossible. Read this to learn how “schedule chicken” is played, and how it can help you navigate through turbulent times.
Scheduling Tips for Uncertain Times Read More »
Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.
The Top Ten Documentation Deliverables for Software Developers Read More »
Many people dream of working remotely from an island paradise. One of our star tech writers, Tony Bove, has been living this dream for years. This article shares his insights and thoughts about the WFH experience to help those who may be experiencing this way of working for the first time.
Lessons from a “Work from Home” Expert Read More »
Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.
Poker and Developer Docs Read More »
Software teams strive to deliver more power to more users, but increased complexity can impede adoption. This post explains how to optimize for the best results.
The Complexity/Adoption Challenge Read More »
Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!
Excessive typing can cause hand pain and/or numbness. Our team found a simple, inexpensive solution that’s worked for several of our writers and editors.
Got Hand Pain? Try This! Read More »
When interviewing technical writers, make sure you’re evaluating how well they’ll write at least as much, if not more, than the tool you want them to use.
It’s Not About the Tool Read More »