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Last week, Denny and I attended the Acrolinx Content Connections conference in Los Gatos. It was a great conference. While Google I/O and Microsoft Build garnered larger audiences, bigger crowds, and more media coverage, Content Connections 2018 was the place to be for anyone involved in technical communications. While still under the radar, this conference […]
Artificial Intelligence in Tech Doc? Yes. When? Now. Read More »
When thinking about challenges facing our nation, our society, even our planet — I’m not convinced we need much more new technology to solve many of them. In fact, we may already have the technology we need to solve some of them. My last few posts have talked about the reasons why I joined Expert
A Bigger Idea. Much Bigger. Read More »
Here it is! The 2018 Expert Support Calendar! Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. To produce the calendar, we hold an annual company-wide contest where employees share their favorite photos, and from these, we choose one photo to inspire the design. This year,
Our Holiday Tradition Read More »
Some of our customers also moving their documentation efforts offshore. These offshore groups are direct competitors of ours, so we are obviously interested in how these projects are doing and what our customers’ experiences with the projects are like. Some preliminary results are in and we thought that we would share our observations with you.
Should You Outsource Documentation Development Offshore? Read More »
Note: This is a memo to Expert Support Employees from March, 2008. Posted to our public site in case others are interested. -Denny
Book Recommendation: The Success Principles Read More »