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Many people dream of working remotely from an island paradise. One of our star tech writers, Tony Bove, has been living this dream for years. This article shares his insights and thoughts about the WFH experience to help those who may be experiencing this way of working for the first time.
Lessons from a “Work from Home” Expert Read More »
Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.
Poker and Developer Docs Read More »
Software teams strive to deliver more power to more users, but increased complexity can impede adoption. This post explains how to optimize for the best results.
The Complexity/Adoption Challenge Read More »
Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!
Excessive typing can cause hand pain and/or numbness. Our team found a simple, inexpensive solution that’s worked for several of our writers and editors.
Got Hand Pain? Try This! Read More »
When interviewing technical writers, make sure you’re evaluating how well they’ll write at least as much, if not more, than the tool you want them to use.
It’s Not About the Tool Read More »
One of our star writers, Aaron Redshaw, will be presenting this Monday, October 21st, at the Silicon Valley chapter of the Society for Technical Communications. Aaron’s going to be sharing his ideas for how writers should assemble and present professional portfolios. You can get additional details at the link below. Hope to see you there!
Expert Support Technical Writer to present at STC Silicon Valley Read More »
Expert Support has been a part of the SVELC for many years. This group regularly convenes dozens of local innovation leaders who understand that engineering leadership is a strategic competency.
Agile Improves Predictability: February Meeting of SV-ELC Read More »
Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Here’s the one for 2019!
When I mentioned I was reading this book at Expert Support the other day, it led to a discussion about what cephalopods can teach us about technical communications. Sound crazy? Well, bear with me here, it’s about learning and growth…
Lessons from a Cephalopod Read More »
Efforts to restore trust with credible news organizations by focusing on the truth can also teach lessons for how technical communications can elevate culture.
Dealing with Bad Information Read More »
In a previous post, we discussed the context gap—the difference in understanding between technology experts and technology users—created by innovation. One challenge in bridging this gap is the sheer volume of information available to technology users. When new users attempt to find their way through this vast ocean of information, they inevitably make poor choices.
Handling Information Overload Read More »