It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many […]
I signed up for the writing tips from WordRake a while ago. Even though the tips are written by a lawyer, they apply to human beings too. 🙂 Useful and entertaining. You can sign up to get the weekly tips via email at http://www.wordrake.com/writing-tips/.
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Yahoo! Inc. (www.yahoo.com) is an American multinational Internet corporation headquartered in Sunnyvale, California. Expert Support has completed over 100 projects for Yahoo including day-one documentation for new products, video instruction for existing products, editing and indexing of API documentation, conversion of help files from one format to another, creation of XML utilities, updating of documentation
Google Inc. (www.google.com) is an American multinational corporation specializing in Internet-related services and products. These include search, cloud computing, software, and online advertising technologies. Expert Support has done several projects for Google, including API documentation for software products, user documentation for consumer products, and internal web pages for employees.
Technical documents have a purpose. If you don’t understand the purpose of a document before you start writing it, you may deliver the wrong document. A document specification (doc spec) should define your document before you have a chance to get into trouble.
Quick and Easy Document Specifications Read More »
You have a new software tool project, and you know the finished product is going to need good documentation. What does that mean, and what’s it going to take? When should you get started working on the documentation, and how much of your team’s time will be taken up by it?
How to Work with a Tech Writer for the Best Results Read More »
Developmental editing is a highly beneficial part of creating a quality document, and can include evaluating the overall organization, identifying possible missing material, and identifying ways to improve the general quality of the writing. This article discusses where developmental editing fits into the scheme of technical writing.
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Company Information Sony Corporation (www.sony.com) includes operations in manufacturing and engineering, design, sales, marketing, product distribution, and customer service of products for electronics, recording media, and systems integration for market segments including consumer, broadcast, commercial, institutional, components, and original equipment manufacturers. Project Summary: Graphic Design Services Sony Electronics delivers consumer electronics to the mass market,
Apple Computer, Inc. (www.apple.com) is a vendor of personal computers, software, iPods, iPhones, iPads, iTunes, and more. For several years, Expert Support provided Apple with technical writers who developed and maintained documentation for developers. These manuals include the ODF Class Reference, the ODF Developer’s Guide, the Cyberdog’s Programmer’s Kit, and the QuickTime Reference Manual.
Adobe Systems (www.adobe.com) is a software vendor building award-winning software solutions for web and print publishing, including Illustrator, FrameMaker, Photoshop, and Acrobat. When Adobe moved to a corporate strategy based on Adobe Acrobat as the electronic equivalent of paper, they chose Expert Support to create the training for OEMs and VARs using the Acrobat API
Do you need a documentation manager, but just for four weeks out of the year? You aren’t alone. Documentation is critical to the task of presenting products to customers, and here are some ideas about doc managers…
Did you know you can rent a doc manager? Read More »
Some of our customers also moving their documentation efforts offshore. These offshore groups are direct competitors of ours, so we are obviously interested in how these projects are doing and what our customers’ experiences with the projects are like. Some preliminary results are in and we thought that we would share our observations with you.
Should You Outsource Documentation Development Offshore? Read More »